💼 About This Role

You'll provide support for NMI's software products to live customers via online tickets. You'll onboard new customers and train them on reporting tools. This role offers a remote-first culture and the chance to work with global merchants.

🎯 What You'll Do

• Onboard new and existing customer accounts
• Train customers on onboarding reporting tools
• Support internal colleagues with product-related queries
• Update/create knowledge garden content and internal documentation

📋 Requirements

• Excellent customer service skills
• Excellent IT knowledge
• Proven problem solving ability
• Experience in payments/FinTech industry

✨ Nice to Have

• Experience using a customer ticketing system
• Experience in an IT Helpdesk or Support role

🎁 Benefits & Perks

• 💰 Competitive salary £23,500-£26,000 per annum
• 🎉 Annual bonus scheme dependent on performance
• 🏖️ 25 days holiday plus bank holidays
• 🏥 Private medical insurance after 30 days
• 🚲 Bike2Work Scheme

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Application review· 1 week
2. 2Phone screen· 30 min
3. 3Technical interview· 1 hour