💼 About This Role

You'll manage regional delivery partner operations to enhance service quality and customer satisfaction. You'll drive data-based process improvements and foster partner growth across Coupang Eats. This role offers direct impact on Seoul's delivery ecosystem with autonomous decision-making authority.

🎯 What You'll Do

• Recruit new partners and manage onboarding policies
• Analyze regional performance metrics and monitor issues
• Conduct field consulting to resolve operational problems
• Develop best practices and scale successful processes

📋 Requirements

• 2+ years of business planning or operations management in logistics/retail
• Experience improving service quality through KPI management
• Ability to structure business problems using data analysis

✨ Nice to Have

• Understanding of platform business or F&B industry
• Analytical skills to define problems and propose solutions
• Strong communication for cross-functional collaboration

🎁 Benefits & Perks

• 🏖️ 정규직 (Permanent position)
• 💰 경쟁력 있는 보상 (Competitive compensation)
• 📈 성장 기회 (Growth opportunities)
• 🏢 서울 근무 (Seoul location)

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Document Screening· 1 week
2. 2Phone Interview· 30 min
3. 3On-site/Video Interview· 1 hour
4. 4Final Decision· 1 week