💼 About This Role

You'll provide technical expertise to resolve complex insurance benefit cases, supporting disability management and return-to-work processes. Your work directly impacts client well-being and service quality. You'll also contribute to improving internal tools and documentation.

🎯 What You'll Do

• Provide technical expertise for complex insurance cases
• Conduct research, analysis, and diagnostics for case management
• Develop and improve internal procedures and guidelines
• Produce technical documentation and training materials

📋 Requirements

• College diploma (DEC) in relevant discipline or equivalent
• 3 years of experience in insurance or benefits administration
• Strong analytical skills to assess complex situations
• Experience with operational systems and data management tools

✨ Nice to Have

• Experience in disability management or claims processing
• Health-related case support experience

🎁 Benefits & Perks

• 💰 Competitive salary with annual bonus eligibility
• 🏖️ 4 weeks flexible vacation starting from first year
• 🏦 Defined benefit pension plan
• 🏥 Comprehensive group insurance including telemedicine
• 💻 Reimbursement for health, wellness, and remote work equipment

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Application screening· 1-2 weeks
2. 2Phone interview· 30 min
3. 3Technical assessment· 1 hour