🛠 Tech Stack

💼 About This Role

You'll join a fast-paced SaaS Series C company to provide prompt, courteous support via phone, email, and chat, handling issues from simple questions to complex debugging. You'll be key in maintaining high customer satisfaction and contributing to a knowledge base to improve processes.

🎯 What You'll Do

• Handle inbound support inquiries via phone, email, and chat
• Triage and prioritize support issues
• Contribute to and maintain the knowledge base
• Work with cross-functional teams to communicate customer feedback

📋 Requirements

• At least 2 years of support experience
• Ability to troubleshoot software-specific problems
• Strong problem-solving skills and independent judgment
• Excellent communication skills (both verbal and written)

✨ Nice to Have

• Familiarity with Zendesk or equivalent
• Experience in technical support at a SaaS company
• Experience supporting digital payments

🎁 Benefits & Perks

• 🏥 Health, dental, and vision insurance (including $0 option)
• 💰 401(k) with matching and no waiting period
• 🏖️ Flexible vacation plus 12 company-paid holidays and birthday off
• 📚 Wellness reimbursement of $300/year
• 👶 Parental leave

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Assessment· 60 min