🛠 Tech Stack

💼 About This Role

You'll lead the post-sale customer experience for Popl's AI-native platform that transforms in-person interactions into pipeline. You'll own the full customer lifecycle from onboarding through renewal, driving measurable value, expansion, and retention. This role offers a chance to build scalable CS motions in a high-growth revenue org.

🎯 What You'll Do

• Lead and develop a team of CSMs and Support Specialists.
• Own the full post-sale customer lifecycle: onboarding, adoption, renewal.
• Establish scalable CS playbooks, segmentation models, and engagement frameworks.
• Build executive-level relationships with strategic accounts.

📋 Requirements

• 7+ years in Customer Success.
• 3+ years in a Director-level or senior people manager role.
• 10+ team management in B2B SaaS.
• ownership of NRR/GRR or logo retention targets.

✨ Nice to Have

• Background working with Marketing, Growth, or RevOps teams.
• Experience designing tiered CS models that scale across segments.
• Strong executive presence with ability to influence internally and externally.

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 🩺 Full insurance & benefits
• 💰 Meaningful equity
• 💪 $150 monthly wellness credit
• 📚 Constant daily learning