💼 About This Role

You'll manage a team of support staff, drive KPIs, and implement workflow improvements. You'll partner across teams to enhance efficiency and serve as a culture carrier. This role offers leadership in a remote setting for a health tech company with unlimited vacation.

🎯 What You'll Do

• Hire and manage a team with performance management responsibilities
• Monitor dashboards, track KPIs, and conduct root-cause analysis
• Lead team huddles connecting colleagues to mission and values
• Identify and close gaps on operational workflows

📋 Requirements

• 2+ years in fast-paced operations or customer service environment
• 2+ years of direct people management experience
• 2+ years of data and metrics to drive improvements
• Experience in LEAN practices

✨ Nice to Have

• Bachelor's degree
• Prior healthcare or insurance experience
• Advanced Google Suite or Microsoft Office capabilities

🎁 Benefits & Perks

• 🏖️ Unlimited vacation program
• 💰 Annual performance bonuses
• 🏥 Medical, dental, and vision benefits
• 👶 Paid parental leave
• 🏋️ Paid wellness time and reimbursements

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min