1h ago

Manager, Operational Analytics

Remote
full-timemanager Remoteeducation technology

Tech Stack

Description

You will lead and mentor a team of three analysts, set strategic direction for operational analytics, and partner with cross-functional teams to drive partner performance reporting and customer health frameworks. This player-coach role involves hands-on analytical work, championing AI tools, and bridging business needs with data engineering.

Requirements

  • Bachelor's degree in Business, Data Science, Statistics, or Economics
  • 5+ years experience in data analytics or business analysis
  • 2+ years managing or leading analysts
  • Proven ability to translate analytical findings into actionable insights
  • Experience building self-service analytics frameworks

Responsibilities

  • Lead and mentor a team of three analysts
  • Define and evolve customer health scoring frameworks
  • Lead delivery of partner-facing reporting and dashboards
  • Champion AI and analytics tools to accelerate team output
  • Act as bridge between business stakeholders and Data Engineering
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