Description

You will oversee Connecteam's Large business and Enterprise customers, ensuring their sustained success by developing customer success plans, driving adoption, and serving as a trusted advisor to help them achieve their business outcomes.

Requirements

• 2+ years of experience in B2B SaaS
• Customer-facing experience
• Superb written and verbal communication skills
• Creative, high energy, entrepreneurial self-starter
• Experience in building relationships with senior business stakeholders

Responsibilities

• Develop and execute customer success plans based on desired business outcomes
• Ensure customers obtain maximum value from their Connecteam investment
• Consult with customers to solve problems and achieve goals
• Analyze data to track customer progress and identify areas for improvement
• Work with customers to create new use cases and success stories