🛠 Tech Stack

💼 About This Role

You'll work on the Product team as a bridge between users and builders, handling technical escalations, running bug triage, and turning user feedback into actionable insights. This contract role supports Back-To-School season with potential to convert.

🎯 What You'll Do

• Reproduce reported issues and file bug reports with logs
• Own escalated tickets and schedule customer calls
• Feed insights into the product roadmap from user feedback
• Manage library of educational standards
• Contribute to public-facing help center articles

📋 Requirements

• Technical aptitude with browser dev tools and SQL
• Product mindset focusing on root causes and patterns
• 2–4 years in customer-facing technical support at K-12 EdTech
• Ability to work independently with discretion

✨ Nice to Have

• Experience working with Product and Engineering teams
• Experience writing help center articles (Zendesk, Intercom, etc.)
• Familiarity with state academic standards or AI tools

🎁 Benefits & Perks

• 💵 $65-75/hour competitive pay
• 🏠 Remote flexibility with hybrid option in SF or NYC