🛠 Tech Stack

💼 About This Role

You'll lead patient support center operations and manage a team of case managers to ensure compliance and quality service. You will collaborate with stakeholders to drive effective program management and optimize patient outcomes.

🎯 What You'll Do

• Lead and motivate a team of case managers.
• Oversee workload and patient/physician coverage.
• Identify improvements for patient/provider experience.
• Partner with Central Operations for CRM optimization.

📋 Requirements

• 5+ years in pharmaceutical, biotech, or patient support sector.
• 2+ years of leadership in a management role.
• Experience with direct provider and patient interaction.
• Proficiency in Microsoft Office and CRM systems.

✨ Nice to Have

• Advanced degree preferred.
• Experience in case management and patient access services.

🎁 Benefits & Perks

• 💰 Competitive salary $125,600-$234,000 per year.
• 🏥 Comprehensive medical, financial, and other perks.
• 🏦 401(k) eligibility with company contributions.
• 🏖️ Generous PTO including vacation, sick leave, parental leave.
• 📈 Professional development and growth opportunities.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Panel interview· 60 min