🛠 Tech Stack

💼 About This Role

You'll provide Varsity level customer support to sports-loving subscribers, troubleshooting issues via email, chat, and phone. Your impact will directly enhance the viewer experience for underserved sports communities. This role offers flexible scheduling aligned with live events.

🎯 What You'll Do

• Respond to subscribers via email, chat, and phone
• Troubleshoot and resolve customer issues
• Maintain and update customer accounts and billing info
• Escalate technical issues and outages

📋 Requirements

• 1-2 years customer service experience
• 1-2 years call center or phone support experience
• Experience with HelpDesk or CRM databases
• Knowledge of digital streaming services and devices

✨ Nice to Have

• Proficient in documenting sport statistics
• Knowledge of competitive Track & Field infrastructure

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 💰 Annual equity awards for top performers
• 🏥 Competitive medical, dental, vision plans
• 📈 Generous 401(K) match
• 👶 Progressive parental leave policies