💼 About This Role

You'll coach and develop Customer Success Managers to act as trusted advisors for customers using the Justworks platform. Your team will drive customer satisfaction, retention, and revenue growth through proactive engagement and business reviews. You'll partner cross-functionally to advocate for customer needs and influence product decisions.

🎯 What You'll Do

• Hire, onboard, and develop a high-performing team of Customer Success Managers
• Coach CSMs to build consultative customer relationships and demonstrate value
• Monitor team portfolios to identify risks and opportunities
• Partner cross-functionally to improve customer experience and influence decisions

📋 Requirements

• 5+ years of professional experience in customer success or account management
• 1+ years of people management or team leadership experience
• Proven track record building and developing high-performing consultative teams

✨ Nice to Have

• Experience in HR tech or SaaS industry
• Familiarity with data-driven customer health metrics

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 🏥 Medical, dental, and vision insurance
• 📈 Equity grants
• 💻 Remote-friendly work environment

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min