🛠 Tech Stack

💼 About This Role

You'll lead the technical aspects of customer success initiatives for a leading AI-powered IT management and cybersecurity software company. You'll drive product adoption and retention for our most complex accounts. This player/coach role combines technical leadership with managing a team of Technical Account Managers.

🎯 What You'll Do

• Provide technical leadership on implementation and optimization of products
• Serve as voice of customer to product management and development teams
• Develop and execute customer success plans for value realization
• Monitor customer satisfaction metrics and identify improvement opportunities

📋 Requirements

• Bachelor's degree in computer science, engineering, or related field
• 5+ years of experience in a customer-facing technical role
• Strong technical aptitude in software applications, APIs, and cloud technologies
• Proven track record managing complex technical projects and driving customer success

✨ Nice to Have

• Previous management experience
• Experience with enterprise customers and strategic accounts
• Familiarity with CRM systems like Salesforce or Gainsight

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 💰 Competitive compensation
• 📈 Career growth opportunities
• 🏥 Health insurance

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Interview· 60 min