🛠 Tech Stack

💼 About This Role

You'll serve as the primary advocate and trusted advisor for Terminal's largest strategic customers, ensuring they unlock maximum adoption and ROI from the AI-powered Yard Operating System. You'll balance hands-on relationship management with process-building to help scale a repeatable Customer Success motion. This role offers significant potential to grow into a leadership position as the first CSM hire.

🎯 What You'll Do

• Own post-sale customer experience and drive measurable value
• Manage onboarding, adoption, renewals, and ongoing engagement
• Lead QBRs, success planning, and feedback loops tied to ROI
• Track customer health, renewal forecasting, and escalations

📋 Requirements

• 3-6 years in strategic B2B enterprise CS or account management
• Proven success managing multiple large-scale enterprise accounts
• Strong project management skills with ability to juggle priorities
• Experience with Salesforce CRM

✨ Nice to Have

• Domain experience in supply chain, logistics, or transportation technology
• Experience in early-stage, high-growth, venture-backed startups
• Track record of influencing internal teams cross-functionally

🎁 Benefits & Perks

• 💰 Competitive salary
• 🏥 Comprehensive benefits package
• 📈 Professional growth opportunities