💼 About This Role

You'll define the customer experience at a veterinary emergency hospital, ensuring warm and empathetic interactions before, during, and after visits. Your core impact will be saying YES to customer needs and creating personalized, memorable experiences that strengthen pet-owner loyalty. This role offers growth opportunities in a dynamic, people-focused environment certified as a Great Place to Work.

🎯 What You'll Do

• Greet customers warmly in person, phone, or online
• Oversee all customer communications and route urgent medical calls
• Deliver personalized experiences by finding ways to say 'yes'
• Listen with empathy, resolve concerns, and escalate issues

📋 Requirements

• 2+ years of customer service experience
• Advanced proficiency in computer programs and practice management software
• Strong communication skills to interact positively with anyone
• Ability to multitask and thrive in a chaotic environment

✨ Nice to Have

• High emotional intelligence
• Adaptability in high-stakes environments
• Problem-solving skills with innovation focus

🎁 Benefits & Perks

• 💰 Competitive compensation ($20-$30/hr)
• 📅 Flexible work schedules
• 👥 Generous employee referral program
• 🎁 Comfy scrubs, VEG swag, and stocked kitchen