🛠 Tech Stack

💼 About This Role

You'll manage complex patient caseloads in a patient support program, coordinating reimbursement and access to essential therapies. You'll act as a trusted guide for patients and healthcare providers, ensuring seamless coverage through insurance navigation and financial assistance programs.

🎯 What You'll Do

• Manage complex patient caseloads and identify reimbursement pathways
• Coordinate with insurance providers, healthcare professionals, and patients for timely access
• Mentor junior caseworkers through training and call monitoring
• Document case activities and ensure compliance with protocols and reporting requirements

📋 Requirements

• University degree or equivalent experience
• 2+ years experience in patient support, healthcare, or insurance environments
• Strong understanding of reimbursement processes and insurance systems
• Proficiency in Microsoft Office tools

✨ Nice to Have

• Bilingual French/English
• Experience in call center or high-volume client service

🎁 Benefits & Perks

• 💰 Competitive salary range $48,000 – $74,030 CAD
• 🏥 Comprehensive health benefits (medical, dental, vision)
• 👶 Family support programs (parental leave, adoption assistance)
• 💼 Professional development (training, mentorship, career growth)

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Case study or role-play· 60 min