💼 About This Role

You'll own the full post-sales journey for every Semgrep customer, leading Deployment Engineering, Technical Account Management, Technical Support, and Renewals. Your mission is making every customer extraordinarily successful with a technically deep product. This is a rare chance to build a world-class customer organization at a company backed by top VCs.

🎯 What You'll Do

• Build and lead the Deployment Engineering team for complex enterprise environments.
• Manage the Technical Account Managers serving strategic accounts.
• Own the customer support function end-to-end with scalable processes.
• Lead the Renewals team to ensure on-time, full-value contract renewals.

📋 Requirements

• 8+ years of post-sales leadership experience.
• Direct ownership of at least two of: Deployment Engineering, TAM, Support, or Renewals.
• Deep technical fluency in CI/CD, static analysis, AppSec, or developer tooling.
• Proven track record building customer experience in B2B SaaS developer tools or security.

✨ Nice to Have

• Experience navigating a product transition in how customers buy or deploy.
• Experience scaling through the $50M–$200M ARR range.

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 🏥 Health Insurance
• 💰 Equity
• 📈 401k matching

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min