2h ago

IT Support Engineer

Mexico City, Mexico City, Mexico
full-timemid Hybridfintech

Tech Stack

Description

You will manage and troubleshoot network infrastructure (Cisco, Fortinet, Unifi), provide technical support for Windows and macOS systems, oversee Google Workspace and MDM solutions, handle equipment setup and deployment, and respond to support tickets via Slack. This role is ideal for a systems engineer who thrives in a collaborative environment and is passionate about delivering excellent internal customer support.

Requirements

  • Bachelor's degree in Systems Engineering, Computer Science, or related field
  • 1-3 years of experience in IT support or similar technical infrastructure role
  • Working proficiency in English and Spanish

Responsibilities

  • Manage and troubleshoot network infrastructure using Cisco, Fortinet, and Unifi
  • Provide high-touch technical support for Windows and macOS systems
  • Oversee Google Workspace administration
  • Manage Mobile Device Management (MDM) solutions
  • Handle equipment setup, configuration, and deployment
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