🛠 Tech Stack

💼 About This Role

You'll administer and optimize the Genesys Cloud CX platform for a high-volume contact center environment. You'll ensure regulatory compliance for outbound campaigns and transform data into actionable insights to drive operational excellence.

🎯 What You'll Do

• Administer and maintain Genesys Cloud CX platform configurations.
• Own dialer configuration, campaign management, and compliance settings.
• Lead workforce management forecasting, scheduling, and adherence tracking.
• Translate contact center data into actionable strategic recommendations.

📋 Requirements

• 3-5 years of experience administering the Genesys Cloud CX platform.
• Configuring and maintaining Genesys WFM and Outbound Dialing modules.
• Strong understanding of contact center forecasting and scheduling logic.
• Knowledge of compliance and regulatory protocols (TCPA, FDCPA, STIR/SHAKEN).

✨ Nice to Have

• Experience in the auto lending industry or financial services.
• Genesys Cloud CX Professional (GCP) or Specialist certifications.

🎁 Benefits & Perks

• 🚀 Innovative Environment - Work with cutting-edge AI solutions.
• 🌍 Remote Work - Fully remote position with flexible hours.
• 🎓 Professional Development - Opportunities for certifications and growth.
• 💰 Competitive Compensation - Transparent salary range with performance bonuses.