🛠 Tech Stack

💼 About This Role

You'll manage a high-volume portfolio of accounts, driving product adoption and owning renewals at a fast-growing SaaS company. Using data and playbooks, you'll engage the right customers at the right time to maximize value.

🎯 What You'll Do

• Manage 200+ accounts in the scaled segment with personalized engagement.
• Drive renewals using usage data and automation to assess risk.
• Uncover expansion opportunities across complex customer environments.
• Collaborate cross-functionally with Sales, Product, and Support.

📋 Requirements

• 2-3+ years of experience in Customer Success within a SaaS/PLG environment.
• Proven track record of owning renewals across a high-volume book of business.
• Skilled in analyzing customer data to drive strategic outcomes.
• Confident with tools like Salesforce, Gainsight, and DocuSign.

✨ Nice to Have

• Experience supporting multi-team or multi-product usage customers.
• Contribution to team best practices and process improvements.

🎁 Benefits & Perks

• 💰 Top Performer Bonus program or Sales incentive
• 📈 Equity awards
• 🏥 Competitive benefits (medical, dental, etc.)
• 🏖️ Flexible remote work
• ✈️ Occasional travel for company events

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter phone screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Panel interview· 60 min

🚩 Heads Up

• High portfolio volume (200+ accounts) may lead to burnout.
• No mention of career growth path.
• Multiple tiers for salary based on location adds complexity.