1h ago
Chief Architect – PS (Professional Services, Customer Success & Technical Leadership) EMEA
London, United Kingdom
full-timeseniorSoftware
Description
You will shape, govern, and assure NICE's most complex customer engagements as a senior consulting leader and final architectural authority. You'll work across pre-sales, delivery, and post-go-live phases to de-risk large programmes and protect long-term customer outcomes.
Requirements
- Senior consulting/architecture leadership experience at a top-tier systems integrator
- Deep technical authority in enterprise-scale programme delivery
- Ability to engage with customer CTO/CIO/Chief Architect stakeholders as a peer
- Experience de-risking large programmes and managing architectural governance
- Strong cross-functional leadership skills
Responsibilities
- Act as senior consulting leader for enterprise accounts, shaping complex transformation programmes
- Own architectural positioning in statements of work, ensuring scope and dependencies are realistic
- Support pre-sales deal shaping and assurance to ensure commitments are deliverable
- Serve as final architecture authority for assigned strategic accounts, reviewing target architectures and security designs
- Operate horizontally across Sales, Professional Services, Product, Engineering, and Partners to resolve ambiguity
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