Tech Stack

Description

You will provide technical support to internal customers, responding to service desk requests within defined SLAs. You will handle complex incidents, support executive and VIP users, manage onboarding/offboarding, deploy endpoint devices, and maintain documentation to ensure efficient IT service delivery.

Requirements

• 2-4 years of IT support experience
• Knowledge of Active Directory
• Experience with Mac setup/troubleshooting
• Understanding of Office 365 and networking concepts (TCP/IP, LAN/Wireless)
• Excellent communication skills

Responsibilities

• Respond to Corporate IT service requests within defined SLAs via in-person, phone, chat, or email
• Serve as first escalation point for complex technical incidents, resolving independently or coordinating with teams/vendors
• Support onboarding and offboarding activities including account provisioning and license assignments
• Manage deployment and configuration of endpoint devices and update documentation
• Support Office 365 user management, troubleshooting, and end-user education