🛠 Tech Stack

💼 About This Role

You'll own Net Revenue Retention for a $5M–$10M+ portfolio in a high-impact, rebuild-phase SaaS business, driving expansion, renewals and customer outcomes. You'll operate with the autonomy of a business owner, shaping playbooks and processes from the ground up. This role goes beyond relationship management to direct revenue accountability in a transformation environment.

🎯 What You'll Do

• Own Net Revenue Retention (NRR) for your book of business
• Identify and close upsell and cross-sell opportunities
• Build and maintain a 3–4x expansion pipeline against quota
• Manage renewals and proactively mitigate churn risk
• Lead commercial conversations on pricing and contract changes

📋 Requirements

• 4–8+ years in mid-market SaaS Account Management, Customer Success, or Sales
• Proven track record of independently identifying and closing expansion opportunities
• Experience owning revenue targets such as NRR, expansion, or renewals
• Proficiency with CRM tools (HubSpot, Salesforce) and collaboration/productivity tools

✨ Nice to Have

• Experience in a rebuild or transformation environment
• Background in Transportation Management Systems (TMS) or last-mile/logistics tech
• Daily use of AI in customer-facing and revenue workflows

🎁 Benefits & Perks

• 🌍 100% Remote and Global – Work from anywhere
• ⏰ Flexible Work Environment – Prioritize results over rigid schedules
• 📈 Dedicated Growth Path – Consistent feedback and tailored support
• 🛠️ Access to Leading Tools and Technology
• 🎉 Engaging Community Activities – Coffee chats, happy hours, and more

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Case Interview· 60 min