Description

You will lead, coach, and develop a service team to ensure accurate, timely, and exceptional client service. Your leadership directly shapes both team performance and customer experience at a leading benefits administration firm.

Requirements

• Medical claims and customer service supervisor experience preferred

Responsibilities

• Ensure direct reports meet performance and accuracy goals
• Lead, coach, and develop team members through training, feedback, and recognition
• Oversee hiring, supervision, and retention of service staff; conduct performance reviews
• Share daily/weekly feedback with QA and Operations to identify trends and training needs
• Maintain turnaround times and call standards; manage daily workflow and projects