Description

You will provide enterprise-level technical support to customers via phone, web, email, and chat, independently diagnosing and resolving complex issues related to data management and security. You'll serve as a trusted advisor, collaborate with cross-functional teams, and ensure timely resolution to deliver a world-class post-purchase experience.

Requirements

• Strong technical problem-solving and diagnostic skills
• Experience in customer support or similar role in data management/security domain
• Excellent communication and customer service skills
• Ability to work in a hybrid model with time zone flexibility
• Knowledge of cloud infrastructure and data protection strategies

Responsibilities

• Provide enterprise-level technical support via phone, web, email, and chat
• Diagnose and resolve technical issues using troubleshooting and problem analysis techniques
• Contribute to handling all levels of support cases, from basic to complex
• Escalate unresolved issues to appropriate internal teams following standard procedures
• Research, troubleshoot, and resolve escalated customer issues