🛠 Tech Stack

💼 About This Role

You'll manage Tier 1 and Tier 2 HR queries, ensuring accurate and compliant support across employee lifecycle processes. Your work will drive operational excellence and improve employee experience in a fully remote, global environment. You'll collaborate with cross-functional teams to optimize workflows and maintain high service standards.

🎯 What You'll Do

• Resolve Tier 1 and Tier 2 HR queries via ticketing systems
• Guide employees on policies, procedures, and documentation
• Perform quality checks on HR transactions and compliance tasks
• Maintain SOPs and process documentation

📋 Requirements

• Bachelor’s/Master’s in Human Resources or related field
• 4–5 years of experience in HR operations or shared services
• Hands-on experience with Workday HR platform
• Proficiency in Microsoft Office (Excel, PowerPoint, Outlook)

✨ Nice to Have

• Exposure to case management tools like ServiceNow
• Knowledge of labor laws and compliance processes

🎁 Benefits & Perks

• 💰 Competitive compensation based on experience
• 🏠 Fully remote work setup
• 📈 Learning and development opportunities
• 🏆 Recognition programs for performance
• 🌍 Global HR operations exposure

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Offer· 1 week