🛠 Tech Stack

💼 About This Role

You'll own first response and resolution for our entire customer base while managing a book of SMB accounts. You'll shape the foundation of an AI-native people platform that truly automates HR processes. This dual role gives you the customer context to make support genuinely good.

🎯 What You'll Do

• Own first response and resolution for all inbound customer tickets via Intercom.
• Run and improve support infrastructure: routing rules, escalation paths, macros, and knowledge base.
• Manage a book of SMB accounts through onboarding, adoption, and renewal.
• Monitor account health and proactively surface risk before it becomes churn.

📋 Requirements

• 1–2 years experience in customer success, account management, or support in B2B SaaS.
• Native or fluent English and Hebrew — both required.
• Ability to move fluidly between reactive support and proactive relationship management.
• Familiarity with tools like Intercom or HubSpot.

✨ Nice to Have

• Intercom experience is a plus.
• Self-starter mentality with ability to manage competing priorities.

🎁 Benefits & Perks

• 🚀 Be an early employee at a fast-growing AI startup.
• 📚 Own real accounts and help shape the CS operating system.
• 🧑‍🤝‍🧑 Collaborative, high-energy team with bias for action.