💼 About This Role

You'll handle inbound and outbound calls for a leading crypto platform in the Philippines, resolving customer inquiries and ensuring high-quality support. You'll also contribute to process improvements and stay updated on best practices.

🎯 What You'll Do

• Handle inbound and outbound calls for customer accounts and transactions.
• Serve as the voice of the customer and ensure issues are resolved.
• Suggest improvements to existing SOPs.
• Perform marketing-related outbound calls.

📋 Requirements

• Bachelor's degree in Business Management or equivalent
• Strong verbal and written communication in English and Filipino
• Experience handling customer inquiries via phone, email, and chat
• Amenable to work in shifting schedules including night shifts

✨ Nice to Have

• Google Suite proficiency
• Knowledge of crypto or financial services

🚩 Heads Up

• Shifting schedule includes night shifts and weekends
• Vague responsibilities like 'other duties as required'