🛠 Tech Stack

💼 About This Role

You'll own the evolution of our Intercom Help Center, ensuring it becomes a scalable, searchable product education engine. You'll bridge Product, Marketing, and Support to translate feature launches into clear documentation while optimizing AI-driven self-service tools. Your work will directly shape how thousands of travel organizers adopt our platform.

🎯 What You'll Do

• Own Help Center structure, strategy, and content quality
• Create and maintain FAQ articles tied to product releases
• Partner with Product and Marketing to document new features
• Script and produce product explainer videos and maintain Fin AI agent

📋 Requirements

• 3-5+ years in Knowledge Management, Technical Writing, or Help Center Management in SaaS
• Native or near-native English fluency
• Professional fluency in Spanish
• Experience with Intercom, Zendesk, or similar Help Center platforms

✨ Nice to Have

• Direct experience with Intercom Fin AI
• Background in payments, travel tech, or marketplace platforms
• Experience with SEO/AEO principles and ticket deflection analytics

🎁 Benefits & Perks

• 🌴 Unlimited Paid Time Off
• ✈️ Amsterdam Program – 2-4 weeks annual visit to HQ
• 👶 Extensive Paid Family Leave
• 💻 Cutting-edge Equipment
• 🤝 3 Paid Volunteer Days per year

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Application Review· 1-2 weeks
2. 2Hiring Manager Phone Screen· 30 min
3. 3Technical/Content Assessment· 1 hour