💼 About This Role

You'll engage Thyme Care members and navigate their cancer journey, serving as their primary point of contact. You'll assess their health and social needs, connect them to resources, and collaborate with an interdisciplinary team. This role combines high-touch human support with technology and AI to deliver better outcomes.

🎯 What You'll Do

• Reach out to members by phone, text, and email.
• Identify changes in health and social needs.
• Connect members to healthcare and community resources.
• Handle inbound and outbound calls in a phone queue.

📋 Requirements

• 2 years of experience in patient-facing care coordination or navigation.
• Success in a metrics-driven, feedback-oriented environment.
• Bilingual Spanish/English proficiency.
• Experience in a fast-paced, high-volume environment.

✨ Nice to Have

• Experience in assessing unexpressed patient needs.
• Ability to build rapport quickly in phone-based roles.

🎁 Benefits & Perks

• 🏥 Health benefits
• 💰 Competitive compensation
• 🏖️ Paid time off