💼 About This Role

You'll own the product vision for the Customer Success vertical at Reevo, building software that orchestrates go-to-market motions. Your core impact will be defining strategy and shipping features that empower customer success teams. This role stands out as the first hire in this area within a fast-moving, well-backed startup.

🎯 What You'll Do

• Own product strategy and execution for customer success teams.
• Engage with customer success teams to capture feedback and pain points.
• Translate customer insights into detailed product specifications and user stories.
• Drive product adoption through onboarding experiences and in-app guides.

📋 Requirements

• 8+ years of experience in product management or operations.
• Experience building products for customer success teams in B2B SaaS or AI/ML.
• Proven track record of using user research to drive product decisions.
• Strong analytical skills setting and tracking adoption and satisfaction metrics.

✨ Nice to Have

• Operational experience within customer success or business operations.
• Experience scaling product teams and managing cross-functional projects.

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 🏥 Health insurance
• 💰 Competitive equity
• 📈 Mentorship and growth