Tech Stack

Description

This role involves providing world-class service to medical professionals and patients by ensuring a smooth ordering process and quick reporting of results. You will handle inquiries, resolve issues, and communicate with sales representatives to maintain timely turnaround.

Requirements

• Two-year degree and/or 2-5 years related experience (undergraduate degree preferred)
• Excellence in de-escalating customer behavior
• Excellent organizational skills with ability to balance multiple client needs
• Problem analysis and problem-solving skills
• Intermediate knowledge of GSuite applications and typing excellence

Responsibilities

• Respond promptly to internal and external customer inquiries
• Serve as lead contact for accounts and Sales, documenting all interactions
• Build rapport with accounts, patients, and Sales to resolve missing information
• Communicate delays and cancellations and facilitate redraw of samples
• Research and resolve escalated issues via telephone and electronic channels