🛠 Tech Stack

💼 About This Role

You'll own the renewal and escalation process for a segment of customers under $10K ARR, collaborating with Customer Success, Sales, Finance, and RevOps. Your work directly maximizes renewal rate and protects recurring revenue. This fully remote role at a high-growth Series C company offers a chance to build scalable operational foundations.

🎯 What You'll Do

• Own renewal process for customers under $10K ARR
• Proactively manage auto-renewal reminders and customer communications
• Generate and facilitate renewal agreements and signatures
• Identify upsell opportunities and hand off to Sales
• Maintain accurate renewal forecasting and CRM hygiene

📋 Requirements

• Track record of owning measurable outcomes like retention or renewals
• Experience in Customer Success, Revenue Operations, or Renewals in SaaS
• Strong organizational skills managing multiple timelines simultaneously
• CRM proficiency with Salesforce or HubSpot and billing workflows

✨ Nice to Have

• Experience with contract/order form processes
• Ability to handle customer objections and escalations calmly

🎁 Benefits & Perks

• 🏖️ Fully remote work environment
• 💰 Competitive compensation (estimated based on role)
• 📈 High-growth company with career advancement opportunities

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min