🛠 Tech Stack

💼 About This Role

You'll serve as the frontline for customer inquiries via phone, chat, and email, supporting health and wellness clinicians using SimplePractice's practice management software. Your work directly improves client satisfaction and retention. This role offers the chance to grow in a people-first health tech company.

🎯 What You'll Do

• Answer inbound calls, chats, and emails about platform features
• Respond to support emails within 60 minutes
• Schedule live screen-sharing sessions and phone calls
• Triage emails to specialized team members as needed

📋 Requirements

• English proficiency
• 1-2 years in customer support or service role
• Bachelor's degree from accredited college or university
• Experience with computer-based programs like Slack, Asana, Zendesk, Google Workspace

✨ Nice to Have

• Past experience with Zendesk
• Experience in SaaS companies

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 45 min