20h ago

Service Delivery Manager

Braine-l'Alleud, Belgium
contractseniorgovernment

๐Ÿ›  Tech Stack

๐Ÿ’ผ About This Role

You'll manage Deployable CIS infrastructure as a service for the NATO Communications and Information Agency, ensuring system readiness and quality engineering support. You'll develop change and configuration management plans and oversee financial planning for annual O&M budgets.

๐ŸŽฏ What You'll Do

  • Manage DCIS infrastructure to meet SLA readiness levels
  • Oversee security accreditation renewal for DCIS systems
  • Conduct risk assessments and manage obsolescence projects
  • Develop change management plans and configuration baseline updates

๐Ÿ“‹ Requirements

  • NATO Secret security clearance
  • 5+ years managing IT infrastructure services
  • Experience with configuration management processes
  • Knowledge of NATO security and investment programs

โœจ Nice to Have

  • Experience with deployable CIS systems
  • Prior work with NATO or defense agencies
  • ITIL certification

๐ŸŽ Benefits & Perks

  • ๐Ÿ”’ NATO Secret security clearance sponsorship
  • ๐Ÿข On-site work at NATO headquarters
  • ๐Ÿ“… Contract through June-December 2026
  • ๐Ÿ”„ Professional services in defense sector

๐Ÿ“จ Hiring Process

Estimated timeline: 2-4 weeks ยท AI estimate

  1. 1Recruiter Callยท 30 min
  2. 2Technical Interviewยท 60 min
  3. 3Client Interviewยท 45 min

๐Ÿšฉ Heads Up

  • Role mixes service management with engineering tasks
  • Long list of responsibilities without focus
  • Unclear rate brackets in metadata
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