20h ago

Customer Success Manager

Poznań, PL

$85k-$115k / yearest.

full-timemid Remotemanufacturing

💼 About This Role

You'll manage customer projects in the manufacturing maintenance sector, ensuring satisfaction and expansion by driving operational excellence. You'll collaborate with industry leaders like Hyundai and Bosch to deliver immediate ROI through Tractian's CBM and CMMS solutions.

🎯 What You'll Do

  • Support customers in adopting CBM and CMMS solutions for value realization.
  • Ensure customer satisfaction and ROI by coordinating internal teams.
  • Identify account growth opportunities through strong outcomes and relationships.
  • Lead onboarding, on-site visits, and stakeholder training for successful deployment.

📋 Requirements

  • 5+ years in manufacturing or industrial maintenance environments.
  • Client-facing experience with a customer-focused mindset.
  • Project management experience coordinating cross-functional teams.
  • Bachelor's degree in Engineering or related technical field.

✨ Nice to Have

  • Experience with CBM and CMMS tools in maintenance.
  • Lean Manufacturing or Six Sigma methodologies.

🎁 Benefits & Perks

  • 🌍 Remote work flexibility.
  • 📈 Performance-based rewards.
  • 🤝 Collaboration with global industry leaders.
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