💼 About This Role

You'll serve as a primary escalation point for complex customer concerns related to crypto transactions, account issues, and platform usage. You'll work closely with cross-functional teams like Compliance, Risk, Product, and Engineering to investigate and resolve issues efficiently. This role offers the chance to support account-related inquiries and collaborate with internal teams to improve support workflows.

🎯 What You'll Do

• Escalate and resolve complex customer issues via ticketing system.
• Collaborate with Compliance, Risk, Product, and Engineering teams.
• Monitor ticket queues and ensure SLA targets are met.
• Prepare weekly and monthly reports on team performance and trends.

📋 Requirements

• 1-2 years of experience in customer support or account management.
• Bachelor's degree in any field.
• Strong verbal and written communication skills in English and Filipino.
• Ability to work shifting schedules (morning, mid, graveyard).

✨ Nice to Have

• Experience mentoring junior team members.
• Technical or customer service experience in fintech, crypto, or financial services.

🎁 Benefits & Perks

• 🏖️ Flexible work arrangements with hybrid setup.
• 💻 Opportunity to work with a pioneering crypto brand.
• 📈 Career growth in a fast-growing industry.
• 🏢 Centralized Taguig office location.

🚩 Heads Up

• Shifting schedules including graveyard required.
• Role combines account management and customer support, potentially overwhelming.