🛠 Tech Stack

💼 About This Role

You'll lead end-to-end ServiceNow solution delivery for ITSM and CSM modules, acting as a trusted technical advisor to enterprise clients. Your core impact will be designing scalable architectures aligned with ITIL best practices and translating requirements into effective configurations.

🎯 What You'll Do

• Lead ServiceNow solution delivery from discovery to deployment.
• Facilitate client workshops and requirement-gathering sessions.
• Design scalable architectures aligned with ITIL best practices.
• Coordinate and review work of technical consultants.
• Ensure solutions are optimized for performance and maintainability.

📋 Requirements

• 7+ years of ServiceNow implementation experience with ITSM and CSM.
• Deep ITIL framework knowledge for enterprise service management.
• Hands-on development with JavaScript, Business Rules, and Flow Designer.
• Proven experience leading technical teams in ServiceNow projects.

✨ Nice to Have

• ServiceNow System Administrator certification.
• Implementation Specialist certification.
• Experience in Agile environments.

🎁 Benefits & Perks

• 💰 Competitive compensation aligned with experience.
• 🏠 Fully remote work arrangement with ~5% travel.
• 🚀 High-impact enterprise transformation projects.
• 📈 Professional growth through complex implementations.
• 🌍 Inclusive workplace focused on innovation.

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min