🛠 Tech Stack

💼 About This Role

You'll be the main point of contact for customers during solar panel installation, ensuring a seamless experience. You'll coordinate with technical teams to resolve incidents with empathy and efficiency. This hybrid role in Valencia offers share options and a dynamic team environment.

🎯 What You'll Do

• Accompany customers throughout solar panel installation process
• Handle incidents via ticketing tool (Desk) for effective tracking
• Collaborate with technical and operations teams to ensure satisfaction
• Participate in continuous improvement of internal processes

📋 Requirements

• 2 years of experience in customer care or technical support
• Higher education in technical, management or customer service fields
• Professional English level (basic)
• Experience with CRM and ticketing tools

✨ Nice to Have

• Solar photovoltaic technical knowledge
• Experience in renewable energy environment
• Familiarity with Desk or Salesforce

🎁 Benefits & Perks

• 💰 Share options in Octopus Energy
• ☕ Breakfast and fruit in office
• 🏥 Flexible remuneration (meals, transport, childcare, health insurance)
• 🚘 Electric vehicle purchase aid
• 🏦 Pension plan

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone screen· 30 min
2. 2Technical interview· 1 hour
3. 3On-site meeting· 1 hour
4. 4Offer· 15 min