🛠 Tech Stack

💼 About This Role

You'll provide direct chat and email support to CreatorIQ clients, focusing on enhancing customer experience. You'll troubleshoot complex issues through screen shares and working sessions. This role offers remote flexibility and growth in a fast-paced environment.

🎯 What You'll Do

• Provide chat and email support to clients
• Troubleshoot complex issues via screen shares
• Contribute to knowledge base documentation
• Analyze issue severity and prioritize with teams

📋 Requirements

• Technical support experience in a high-paced environment
• Familiarity with ticketing systems like Zendesk & Jira
• Ability to multi-task and prioritize in fast-paced environment
• Excellent problem-solving and analytical skills

✨ Nice to Have

• Social media knowledge and experience
• Experience with issue investigation and troubleshooting

🎁 Benefits & Perks

• 🏖️ Flexible work model combining in-person and remote
• 📚 Knowledge base contribution opportunities
• 📈 Career growth in a fast-paced environment
• 🌍 Global company with offices worldwide