💼 About This Role

You'll provide technical support for innovative supply chain technology solutions, troubleshooting customer issues and performing systems analysis. This role combines customer interaction with technical problem-solving in a fully remote environment.

🎯 What You'll Do

• Provide technical support via phone, email, and ticketing systems.
• Analyze customer problems and identify root causes.
• Maintain service quality and meet customer satisfaction targets.
• Collaborate with internal teams to improve support processes.

📋 Requirements

• At least 1 year of experience in customer technical support.
• Bachelor's degree in Computer Science or related field.
• Basic understanding of databases, programming logic, and networking.
• Strong analytical and communication skills.

✨ Nice to Have

• Knowledge of logistics systems or warehouse management platforms.
• Familiarity with programming languages or supply chain solutions.
• English and/or Spanish language skills.

🎁 Benefits & Perks

• 🏖️ Remote work within Brazil
• 📈 Career development and learning opportunities
• 🌍 International projects and cross-functional collaboration
• 🤝 Inclusive work environment focused on diversity
• 💰 Competitive compensation aligned with experience

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Technical interview· 60 min
3. 3Offer· 15 min