🛠 Tech Stack

💼 About This Role

You'll lead customer service operations for a semiconductor equipment leader, ensuring flawless fulfillment and spares management. You'll drive material readiness and proactively manage customer escalations. Join a collaborative team with 55+ years of innovation.

🎯 What You'll Do

• Set and achieve SLA targets for order fulfillment
• Proactively manage escalations and demand planning
• Drive material readiness to meet customer requirements
• Lead customer interactions and present weekly reports

📋 Requirements

• 5-10 years of customer service in high-tech environment
• SAP and advanced Excel skills (VLOOKUP, Pivot, Macros)
• Order management and inventory reconciliation experience
• Stakeholder management and strong communication skills

✨ Nice to Have

• Bachelor's degree in business administration, supply chain, or accounting
• Sales Distribution or Materials Management experience

🎁 Benefits & Perks

• 🏖️ PTO
• 💼 Career development programs
• 🌍 Global team collaboration
• 🔬 Cutting-edge technology exposure
• 🤝 Inclusive culture

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Behavioral Interview· 60 min