Tech Stack

Description

As part of Lightspeed's Support team, you will be the first point of contact for our hospitality customers, handling a variety of requests from general education to hardware/software investigation. You'll work with a global 24x7 team, troubleshoot issues, and maintain high support standards via phone, chat, and email.

Requirements

• Previous customer service or technical support experience
• Strong attention to detail and exceptional customer experience focus
• Excellent verbal and written communication skills in German and English
• Basic experience with iOS, Android, OSX, and Windows platforms

Responsibilities

• Handle customer interactions via phone, chat, and email with enthusiasm and professionalism
• Troubleshoot and resolve hardware/software issues for hospitality customers
• Document and track interactions in support platforms
• Identify, reproduce, and escalate product issues to QA team
• Advocate for product improvements and maintain high availability according to roster