🛠 Tech Stack

💼 About This Role

You'll be at the forefront of resolving patient issues and delivering high-quality care through phone, email, and chat. You'll take ownership of patient issues, ensuring they are resolved swiftly and effectively. This role offers the chance to accelerate your growth with high ownership and continuous feedback.

🎯 What You'll Do

• Resolve patient issues swiftly and effectively across email, chat, and calls.
• Collaborate with doctors, pharmacies, and delivery partners for seamless care.
• Exceed CSAT, tickets solved, and AHT service targets.
• Identify and implement process improvements for support operations.

📋 Requirements

• 2+ years of experience in healthcare support, customer service, or tech support.
• Strong problem-solving skills and patient outcome focus.
• Mac and Google Suite proficiency required.
• Excellent English written and verbal communication skills.

✨ Nice to Have

• Experience in telehealth or healthcare industry.
• Interest in healthcare and wellness.

🎁 Benefits & Perks

• 🌐 Hybrid work arrangement
• 🏥 Comprehensive health coverage for you and up to 2 dependents
• 📚 Learning budget for conferences and certifications
• 🧘 Wellness budget and social clubs

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Application review· 1 week
2. 2Phone screen· 30 min
3. 3Interview· 1 hour