Tech Stack

Description

You will manage support needs for high-value Resellers, triage issues, gather feedback, and recommend solutions to complex questions. You'll collaborate cross-functionally with engineering, product, sales, and support teams to ensure successful establishment and growth of large sellers.

Requirements

• Minimum 3 years customer service, implementation, sales or account management experience in a technical environment.
• Ability to work weekends (Tue-Sat or Sun-Thur) and travel up to 20%.
• Technical proficiency with APIs, SDKs, and custom integration solutions.
• Strong technical documentation and communication skills.
• Ability to distill complex enterprise requirements into tailored solutions.

Responsibilities

• Serve as first-line support for strategic portfolio accounts via phone, email, and Google Meets.
• Implement onboarding and training curriculum, ensuring adherence to timelines.
• Maintain advanced knowledge of Square products, APIs, SDKs, and custom integrations.
• Build relationships with enterprise contacts including C-level executives and technical support.
• Analyze customer issue trends and suggest improvements to enhance the up-market seller experience.