1h ago
Senior Solution Engineer
USA - Remote
full-timesenior RemoteContact Center as a Service (CCaaS), Customer Expe
Tech Stack
Description
You will design, build, and maintain the pre-sales demonstration environment, enabling field teams with tools and best practices. You'll own the demo architecture, create reusable scenarios, monitor environment health, and partner with cross-functional teams to align demos with product releases.
Requirements
- 7+ years in Sales Engineer, Solutions Engineer, DevOps/Cloud Engineer, or Demo Engineer (SaaS)
- Hands-on cloud platforms (AWS/Azure/GCP), scripting (Python/JavaScript), APIs/integrations
- Strong understanding of web/SaaS architectures, authentication, REST, webhooks, iPaaS
- Cross-functional collaboration skills with Sales, Product, Marketing, Customer Success
- Excellent documentation, organization, and communication skills
Responsibilities
- Own architecture, configuration, and lifecycle of central demo environment
- Build and maintain reusable demo scenarios and sample data
- Monitor environment health and resolve issues proactively
- Partner with Solution Engineers, AEs, Product, and Marketing to prioritize improvements
- Train and enable sales, SEs, and partners on demo best practices
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