1d ago
Customer Analytics Manager, Activations & Adoption
Richmond, VA
✨ $130k-$170k / yearest.
full-timemid Hybridsoftware
🛠 Tech Stack
💼 About This Role
You'll lead analytics for device setup, adoption, and engagement at SimpliSafe, reporting to the Head of Customer Analytics. You'll influence C-suite and board-level decisions with data-driven narratives and drive experimentation frameworks and AI-assisted analytics to increase team throughput.
🎯 What You'll Do
- Own analytics across device setup, hardware adoption, subscription activation, and engagement.
- Develop and maintain Activations Adoption Analytics roadmap with Customer Lifetime Value leadership.
- Lead A/B and multivariate experiment design and measurement end-to-end.
- Create reports and data-driven presentations for C-suite and board-level stakeholders.
📋 Requirements
- 5+ years of experience in Analytics
- BA/BS degree or comparable experience
- Proven ability to design, execute, and interpret experiments (A/B, multivariate) with statistical rigor
- Working experience with AI tools (e.g., Claude, Hex AI, or similar)
✨ Nice to Have
- MBA a plus
- Experience with data visualization tools such as Tableau
🎁 Benefits & Perks
- 🏖️ Flexible hybrid work with two core office days per week
- 💰 Comprehensive total rewards package supporting wellness and security
- 🏠 Free SimpliSafe system and professional monitoring for your home
- 🤝 Employee Resource Groups for networking, mentorship, and development
📨 Hiring Process
Estimated timeline: 2-3 weeks · AI estimate
- 1Recruiter Call· 30 min
- 2Hiring Manager Interview· 60 min
- 3Technical Assessment· 60 min
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