1d ago

Customer Analytics Manager, Activations & Adoption

Richmond, VA

$130k-$170k / yearest.

full-timemid Hybridsoftware

🛠 Tech Stack

💼 About This Role

You'll lead analytics for device setup, adoption, and engagement at SimpliSafe, reporting to the Head of Customer Analytics. You'll influence C-suite and board-level decisions with data-driven narratives and drive experimentation frameworks and AI-assisted analytics to increase team throughput.

🎯 What You'll Do

  • Own analytics across device setup, hardware adoption, subscription activation, and engagement.
  • Develop and maintain Activations Adoption Analytics roadmap with Customer Lifetime Value leadership.
  • Lead A/B and multivariate experiment design and measurement end-to-end.
  • Create reports and data-driven presentations for C-suite and board-level stakeholders.

📋 Requirements

  • 5+ years of experience in Analytics
  • BA/BS degree or comparable experience
  • Proven ability to design, execute, and interpret experiments (A/B, multivariate) with statistical rigor
  • Working experience with AI tools (e.g., Claude, Hex AI, or similar)

✨ Nice to Have

  • MBA a plus
  • Experience with data visualization tools such as Tableau

🎁 Benefits & Perks

  • 🏖️ Flexible hybrid work with two core office days per week
  • 💰 Comprehensive total rewards package supporting wellness and security
  • 🏠 Free SimpliSafe system and professional monitoring for your home
  • 🤝 Employee Resource Groups for networking, mentorship, and development

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

  1. 1Recruiter Call· 30 min
  2. 2Hiring Manager Interview· 60 min
  3. 3Technical Assessment· 60 min
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