💼 About This Role

You'll manage residential construction warranty service requests for Fischer Homes, a top-32 US home builder. Your core impact is ensuring customer satisfaction during the 1-year warranty period. You'll thrive by solving problems with a process-oriented approach and collaborating with trade partners.

🎯 What You'll Do

• Manage residential construction warranty service requests
• Develop cost-effective solutions to warranty issues
• Schedule and perform customer issue tracking
• Document all service-related paperwork

📋 Requirements

• Customer service experience in a problem-solving role
• Process-oriented troubleshooting skills
• Written and oral communication skills
• Ability to lead others and take initiative

✨ Nice to Have

• Experience with databases and scheduling platforms
• Background in construction or home building

🎁 Benefits & Perks

• 📚 Professional Development Training
• 💰 Tuition Reimbursement
• 🧑‍💼 Employee Life Insurance
• 🏖️ Personal time off
• 🏡 Inclusive Leave

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Final Interview· 60 min

🚩 Heads Up

• Physical demands include lifting 50 lbs and climbing ladders without accommodation mention
• Job title says Home Warranty Manager but responsibilities focus on customer service, not warranty management