2h ago

Check In Agent

Whitehorse, YT
full-timeairline

Description

As a Check-In Agent, you will be the frontline representative of Air North, ensuring passengers have a smooth and welcoming experience from arrival to boarding. You'll handle check-in procedures, assist passengers with disabilities, resolve complaints, and perform physical duties like lifting baggage.

Requirements

  • Previous customer service experience
  • Ability to obtain a Restricted Area Identification Card (RAIC)
  • Strong sense of accountability and honesty
  • Enthusiasm for contributing to Air North's mission
  • Legally entitled to work in Canada

Responsibilities

  • Follow policies for departing/arriving flights and make public announcements
  • Assist passengers through arrival, check-in, and boarding processes
  • Support passengers with disabilities
  • Interact positively with passengers and team members
  • Handle and resolve customer complaints calmly
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