2h ago
Check In Agent
Whitehorse, YT
full-timeairline
Description
As a Check-In Agent, you will be the frontline representative of Air North, ensuring passengers have a smooth and welcoming experience from arrival to boarding. You'll handle check-in procedures, assist passengers with disabilities, resolve complaints, and perform physical duties like lifting baggage.
Requirements
- Previous customer service experience
- Ability to obtain a Restricted Area Identification Card (RAIC)
- Strong sense of accountability and honesty
- Enthusiasm for contributing to Air North's mission
- Legally entitled to work in Canada
Responsibilities
- Follow policies for departing/arriving flights and make public announcements
- Assist passengers through arrival, check-in, and boarding processes
- Support passengers with disabilities
- Interact positively with passengers and team members
- Handle and resolve customer complaints calmly
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