🛠 Tech Stack

💼 About This Role

You'll assist in supervising day-to-day contact center operations, ensuring staff training and adherence to policies. Your core impact will be managing team performance and analyzing customer service metrics to drive improvements. This role offers the chance to work with innovative ticketing technology in a fast-paced entertainment environment.

🎯 What You'll Do

• Direct contact center day-to-day activities.
• Manage workflow, performance, and compliance of team.
• Deliver resource planning to maximize productivity.
• Collect and analyze contact center statistics and metrics.

📋 Requirements

• High School Diploma or GED (BA/BS preferred).
• 4+ years of customer service experience.
• 2+ years leading and coaching front-line employees.
• Experience in a contact center environment.

✨ Nice to Have

• Proficiency with Five9, ZenDesk, Satisfi, Community, eWFM, or Call Miner.
• Proven ability to grow a team and reduce attrition.

🎁 Benefits & Perks

• 🏥 Medical, dental, and vision insurance
• 🏖️ Paid holidays, vacation, and sick time
• 👶 Parental leave
• 💰 401k plan with 3% employer match
• 📚 Education reimbursement

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Offer· 1 week